Operational Overview



  • There are currently 22 direct district offices
  • Continually growing across North America
  • Covers 75% of population

Distributors and Service Providers:

  • All areas that are not covered by direct AAES offices have long standing professional business distributors who locally install ASSA ABLOY/Besam products and service all brands.
  • 25% coverage of North America

Key Account Center:

  • One Phone Number to call for all your locations 24 Hours a Day
  • Trained and Courteous Customer Care Representatives assigned specifically to your account
  • Diversified Service Team: Dispatching, Customer Care Satisfaction, Quotation Experts, Quote Replacement Experts
  • Service Technicians available for dispatch 24 hours a day

2018 by the Numbers

Service Contracts