Order Entry Representative

Company:         ASSA ABLOY Door Security Solutions Canada

Reports to:      Order Entry Manager - ASSA ABLOY DSS Canada               

Location:           Vaughan, Ontario Canada


ASSA ABLOY Door Security Solutions provides end-users (healthcare facilities, schools, universities, military, commercial buildings, etc.) with unsurpassed security and life-safety solutions and the essential support services (LEED consultation, code compliance, access control system integration, product research and selection, specification writing services, technical support, etc.) to ensure well-functioning doorway systems in the commercial building industry. This is all accomplished by combining the strengths of industry-leading door and hardware brands.


We are currently seeking an Order Entry Representative to be based in our Vaughan, Ontario Canada headquarters.


Job Summary


As an Order Entry Representative, you'll be responsible for reviewing, editing and entering customer orders, coordinating information with factories, Customers and Sales Team members for accurate and timely processing of Customer requirements. This position reports directly to the Order Entry Manager.


Your Key Responsibilities


  • Review the Customer's orders to ensure accuracy and validate their product requirements
  • Enter or edit Customer orders in the assigned timeframes
  • Act as the Customers' first level technical liaison for product inquiries
  • Communicate effectively with Customers and Sales representatives throughout the order process; keep Customers informed of their order status and ship dates, and expedite if required
  • Follow up on orders with the factories and Customers; work with Customer Service to make necessary changes if required
  • Research  back charges, no charge orders, and sales credits
  • Be responsive and attentive to both external and internal Customer needs and assist in the resolution of any issues or concerns in a timely and professional manner
  • Work closely and collaboratively with all support departments to provide Customers with the best customer experience throughout the entire order fulfilment cycle
  • Maintain constant communications with the Sales team regarding distributor issues, pricing, discounts and other pertinent information
  • Other duties as assigned



Your Education and Experience


  • Secondary or post-secondary education
  • 2+ years' experience in customer service and/or order desk for technical products
  • Excellent knowledge of ERP and EDI systems; preferably JDE
  • Experience in the building materials industry an asset


Your Key Competencies


  • Good technical acumen; ability to learn and understand products well, experience  with technical products, catalogues and price books
  • Detail oriented with the ability to troubleshoot and resolve customer issues;
  • Strong time management skills and the ability to work in a fast paced environment and understand customer urgency well
  • Strong system proficiency
  • Excellent interpersonal skills with demonstrated success working in a team environment
  • Proficient English skills


Our Benefits


  • Employer-paid Benefit plan
  • Competitive Retirement plan
  • Ongoing training and development
  • Fun and supportive environment





Interested applicants (internal & external) can apply online at www.assaabloy.com/career


ASSA ABLOY welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.


Experience a safer and more open world.

Ontario, Canada