Service Planner



ASSA ABLOY Entrance Systems are looking for a

Service Planner


Role summary:

As a Service Planner you will be responsible for ensuring our engineers are in the right place at the right time; whilst meeting or exceeding our customers' expectations. The Service Planning team is the heartbeat of our organisation; and a key point of contact for our field based engineers as well as our customers.


Key Responsibilities


  • Organise and co-ordinate parts, materials and plant to coincide with the planned visits of engineers to ensure operational efficiency.

  • Ensure all service inspections, repair or upgrade visits and call outs are made on time and within the set costs

  • Accurate forecasting and achievement of monthly and annual invoicing targets and in line with the annual operating plan.

  • Provide excellent customer service at all times.

  • Liaising with customers and sales teams to ensure that customer expectations are met or exceeded.

  • Work closely with Group Head of Service to achieve the above.


Knowledge, Skills and Abilities Required:


For this role candidates will need to have previous experience of working within a customer service function and be customer focused at all times. As this role is within a fast paced department you will need to be able prioritise workload and apply flexibility where needed.

Knowledge and experience of deploying service engineers to operate in an optimal manner will be advantageous in this role. Ideally you will have knowledge of the Industrial Door industry, however a full induction will be provided if needed.

Excellent IT skills is required in order to manage the systems and have the ability to switch between multiple systems swiftly and efficiently.

Attention to detail is key, listening to customers' needs and taking initiative to be a practical problem solver and have the desire to overcome daily challenges will be advantageous within this role.


We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 51,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.

As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

South Yorkshire
England, United Kingdom