Customer Support Representative (HID5726)

HID Global powers the trusted identities of the world's people, places and things. Every day millions of people in more than 100 countries use our products and services to securely access physical and digital places. Over 2 billion things that need to be identified, verified and tracked are connected through HID Global's technology. We make it possible for people to transact safely, work productively and travel freely. We work with governments, universities, hospitals, financial institutions and some of the most innovative companies on the planet-helping them to create trusting and trusted physical and digital environments so that they and the people who use them can fulfill their potential. Headquartered in Austin, Texas, HID Global has over 3,500 employees worldwide and operates international offices that support more than 100 countries. HID Global® is an ASSA ABLOY Group brand. For more information, visit

Assists customers in providing lead-time, pricing, order status, and other general information by performing the following duties. 

Duties and Responsibilities include the following, but are not limited to:

  • Fosters and develops positive customer relations by providing courteous, prompt and proactive customer service.

  • Supports inbound and outbound requests via telecommunication systems & email systems.

  • Meets internal goals & service level agreements.

  • Ensures high level of case logging accuracy.

  • Verifies and validates information provided in the cases is acceptable for the customer relationship management systems.

  • Escalates issues to Customer Service Representatives

  • Provides clear description of issues escalated to Customer Service Representative team


  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Must have the ability to perform multiple tasks simultaneously.

  • Must have a high level of attention to details.

  • Must have the ability to clearly and effectively communicate with other functional groups

  • Must be able to type a minimum of 35 words per minute.

       Education and/or Experience             

  • Must have a minimum of H.S. education.  Some college coursework is desirable. 

  • Must have a minimum of 1 to 2 years Customer Service experience.

       Language Skills                    

  • Must be able to effectively communicate in the English language; verbally and in writing.

  • Must be able to read and understand order management system, specifications, and other company documentation.

  • Bilingual skills are a plus.

       Computer Skills     

  • Must be familiar with MS Office applications, such as Word, Excel, etc.

  • Must be familiar with Oracle or similar ERP system

        Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Employee works primarily in an office environment, within a well ventilated area, and is exposed to moderate noise levels.

     Work Requirements

  • Compliance to all relevant HID Global policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems.

  • Travel and fieldwork, including international travel may be required. Therefore, employee must possess, or be able to acquire a valid passport.

  • Must be legally eligible to work in the country in which you are hired.  


HID Global is an Equal Opportunity Employer/Minorities/Female/Disabled/Veteran
If you have a disability which limits your ability to apply online, please contact us at, to submit your expression of interest in a position with our Company.

If you are interested in this position, please cut and paste the link and submit your resume:

Texas, USA